Frequently Asked Questions

You have multiple options to order from us

  1. Via our website (fastest and easiest way!)
  2. Send us a Direct Message (DM) on our Instagram page
  3. WhatsApp us at +6011-2625 2045

If you’ve placed an order and chose Online Banking or PayPal, just sit tight and wait for your parcel to arrive!

If you’ve chosen Cash Deposit/Bank Transfer, kindly make payment at the ATM machine to our bank account as per your Order Confirmation email. Once payment is done, please email us the receipt at [email protected] brushnco.com

Your unpaid order is only valid for 24 hours or 1 day!

At checkout page, please choose Cash Deposit/Bank Transfer. You will receive an order confirmation email with Brush & Co’s bank account details. Head to your nearest ATM machine to make payment. Keep the receipt, take a picture and email it to us at admin @brushnco.com. Once payment is verified, we will process your order! Please remember your order is only valid for 24 hours.

It takes 1 -3 working days after our postage days. We post every Monday, Wednesday and Friday (except public holidays)

For international orders such as Singapore & Brunei, it may take up to 5 working days.

We post 3 times a week; on Monday, Wednesday & Friday. Unless there is a public holiday, we will move it to the next working day.

We offer FREE SHIPPING within Malaysia for orders above RM75.

Otherwise, shipping costs are as below:

West Malaysia: RM8

East Malaysia: RM13

For international shipping, please refer here.

Your tracking number will be emailed to you. We usually email you right after postage on Monday, Wednesday or Friday evening.

Please also check your spam inbox if you can’t find them.

Yes we do!

We regularly ship to Singapore, Brunei, Hong Kong, UAE & USA.

For international shipping, please refer here.

Malaysia: We work with Ninja Van 95% of the time! Or PosLaju for certain areas Ninja Van doesn’t cover.

Singapore: Ninja Van

Brunei: Aramex

We’re sorry for the inconvenience, but please reach out to us via email at [email protected], Instagram DM or +601126252045

Thank you!

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