Frequently Asked Questions
Via our website is the fastest & easiest way to shop with us. We currently do not have an offline store.
If you’ve placed an order and chose Online Banking, just sit tight and wait for your parcel to arrive!
If you’ve chosen Cash Deposit/Bank Transfer, kindly make payment at the ATM machine to our bank account as per your Order Confirmation email. Once payment is done, please email us the receipt at admin@ brushnco.com
Your unpaid order is only valid for 24 hours or 1 day!
At checkout page, please choose Cash Deposit/Bank Transfer. You will receive an order confirmation email with Brush & Co’s bank account details. Head to your nearest ATM machine to make payment. Keep the receipt, take a picture and email it to us at admin @brushnco.com. Once payment is verified, we will process your order! Please remember your order is only valid for 24 hours.
It takes 1 -3 working days after our postage days. We post every Monday, Wednesday and Friday (except public holidays)
For international orders such as Singapore & Brunei, it may take up to 5 working days.
We post 3 times a week; on Monday, Wednesday & Friday. Unless there is a public holiday, we will move it to the next working day.
We offer FREE SHIPPING within Malaysia for orders above RM75.
Otherwise, shipping costs are as below:
West Malaysia: RM6
East Malaysia: RM13
For international shipping, please refer here.
Your tracking number will be emailed to you. We usually email you right after postage on Monday, Wednesday or Friday evening.
Please also check your spam inbox if you can’t find them.
Yes we do!
We regularly ship to Singapore, Brunei, Hong Kong, UAE & USA.
For international shipping, please refer here.
Malaysia: We work with Ninja Van 95% of the time! Or PosLaju for certain areas Ninja Van doesn’t cover.
Singapore: Ninja Van
Brunei: Aramex
We’re sorry for the inconvenience, but please reach out to us via email at admin@brushnco.com or DM us on Instagram @brushnco
Thank you!